Recently, Britt Bolnick, a business coach I’ve worked with, shared information about creating a container for one’s clients. I read the transcript of the video, which she sent out to her mailing list, and thought, “I have no idea what that means.”
And then I thought about it, because “I don’t know” or I don’t understand” sometimes becomes a defense mechanism for me. Sometimes, it becomes an excuse for not putting in the work to figure it out. This sounded like something important, so I chose to put in the work.
Basically, Britt’s point is that the service one provides as a practitioner (coach, healer, etc.) is only part of what one gives the client. It’s awesome that I’m able to provide Chios Energy Healing and that my clients find it effective and beneficial, but that isn’t as useful if I’m doing it in a way that doesn’t leave my clients feeling comfortable and confident in the process.
I tend to get nervous before sessions. Not nearly as much as I used to, but still, those “what if I’m a fraud” fears do crop up occasionally. Because of that, sometimes I don’t have the space adequately prepared when my client shows up, or I’m overly focused on remembering paperwork and the questions I want to ask, so I don’t give the client a chance to speak or I plunge right into the businessy stuff without taking the time to be human first.
I’ve been doing some inner searching to try to find what I could do differently in my business. One of the biggest difficulties I have is that even when someone comes to have a Chios session with me, they usually don’t come back. And since they don’t come back, and don’t answer my emails, I can’t find out *why* they don’t come back. It isn’t necessarily, or always, entirely about me. Some people aren’t ready to do the work of healing. For some, I’m not a fit personality-wise, or Chios isn’t a fit as an effective modality.
But since I’m involved, I have responsibility somewhere, and one of the things I’ve realized is that setting a “container” is something I haven’t really been doing. Partly due to not understanding what that meant, but also, it just isn’t a thing I think of.
I grew up with parents who shut me down–or told me to shut up, though usually not quite that bluntly–if I didn’t immediately get to a point when I talked to them. They didn’t give me time to lay groundwork. As the only child of an only child, with two parents who rarely socialized with anyone, I didn’t have a chance to learn the small talk, give-and-take preambles to business work. I learned to just jump in and say what I needed to say, and do what I needed to do, and I’ve continued that pattern my entire life.
Recognizing that has been important, because I’ve realized I’m not serving my clients if all I’m doing is the service. If all I do is say, “Thanks for coming, I’m going to do this, this, and this, any questions, okay great lie down,” I’m not only not putting them at ease with the process, but I’m also not putting them at ease with *me*. I’m not giving them a means to connect with or a reason to trust me. More, I might actually be causing them to feel less comfortable than they would otherwise, because I’m coming across as rushed or abrupt.
I don’t know if that’s the reason some clients haven’t come back; as I said, I can’t ask them, because they don’t respond. But it is something I can control, and something I can work to change.
That’s where those of you reading this can help me. Just as I don’t think to set a container, I don’t always respond well when I’m having some kind of session and the practitioner spends what feels like forever doing small talk, or clearing the space, or whatever. I start feeling uncomfortable or impatient at those times. That’s also a result of how I was raised, but it means that as I try to change my process to better serve my clients, I don’t have a clear idea of what to do. I prefer the “get down to business” model as a client myself, so I’m not sure what to change or include as as practitioner.
So I would love to hear from you: If you’re having a healing session, coaching session, etc., what do you hope or expect in terms of how the practitioner greets you? What would you want to see (hear, smell, feel) in the space? What would set you at ease and give you confidence in the practitioner and the process? Feel free to comment here, or email me at kim @ riverflowhealing.com (no spaces). Thank you!